Shop Info
Everything you need to know about pickup, delivery, pre-orders and refunds for the Dynamic Basketball store.
Pickup (free)
Choose Pickup at Dynamic Basketball at checkout – no charge. Collect from Dynamic Basketball, 65A Tidal Road. In-stock items are ready at your next session. Pre-order items are ready from the date shown on the product. We'll email you when your order is ready to collect.
Orders are held for pickup for 4 weeks after we let you know they're ready.
Delivery – New Zealand (tracked courier)
Shipping is worked out from the total weight of your order:
Up to 1 kg – $10
1–3 kg – $15
3–5 kg – $25
5–10 kg – $35
10–25 kg – $50
Over 25 kg – $70
Rural (RD) addresses: please choose NZ delivery – RURAL address (RD) at checkout. NZ Post charges extra to deliver to rural addresses, so it's $6 more than the prices above. If a rural address is booked with the standard option, we'll be in touch to pay the difference before we post it.
Delivery – Australia (tracked, NZ Post International)
Up to 0.5 kg – $21
0.5–1 kg – $27
1–2 kg – $39
2–3 kg – $51
3–5 kg – $76
5–10 kg – $140
10–15 kg – $205
15–20 kg – $270
Over 20 kg – $340
All prices in NZD. Usually 3–10 working days once posted. Any import charges in Australia are the customer's responsibility.
When will my order be posted?
In-stock items: within 2–3 working days. Pre-order items: once the drop arrives and has been checked – we'll email you with tracking.
If your order has both in-stock and pre-order items, we'll post everything together when the drop arrives. Picking up? We'll have your in-stock items ready at your next session.
Pre-orders – how a drop works
We place one bulk order with I'm Possible Training for each "drop", so we can bring the gear in at a better price.
Order and pay in full while the drop is open (Drop 1 closes Sunday 29 November 2026).
We place the order the next day.
Your item is estimated to be ready from the week of 8 February 2027. This is an estimate only – sea freight, customs and public holidays can cause delays. We'll keep you updated by email.
Payment
Full payment at checkout (NZD). No deposits.
Members
Dynamic members get 10% off training tools – use the member code from your member email at checkout.
Cancellations, refunds & returns
Pre-orders: full refund if you cancel before the drop closes. After we've placed the order, we can offer store credit or an exchange.
If we can't supply an item, you'll get a full refund within 5 working days.
If your pre-order is more than 4 weeks later than the estimated date, you can ask for a full refund.
Returns are for faulty items only. The one exception: brand-new, unopened items in the original packaging can be returned for change of mind within 7 days of receiving them – refund or exchange. Return postage is paid by the customer.
Faulty or damaged items: contact us straight away. Your rights under the Consumer Guarantees Act are not affected.
Coming soon – register your interest
Want something that isn't available yet? Fill in the form below and we'll let you know when it's in the next drop.